Safety
Associates
Cleanliness
Increased frequency of sanitization with EPA-certified cleansers that are CDC-compliant; Additional guest sanitization stations in public areas; Increased cleaning of HVAC systems and replacement of air filters
Physical Distancing
Signage and distance indicators will be used throughout the resort in high-traffic areas to allow for and encourage proper social distancing
Banquet Food & Beverage
Attendant-only served buffets or plated meals, receptions and coffee stations; Single-use, individually sealed food and cutlery items, where applicable. All cleaning and disinfecting measures follow CDC and EPA guidelines; Kitchens will be deep cleaned and sanitized at a higher frequency including the cleaning of food prep stations after each use; All dining tables, chairs and common furniture will be disinfected after each guest use
Audiovisual
High-touch equipment will be disinfected after each session; we will provide multiple options to planners to assist in virtual content for attendees not on-site
Arrival Experience
Self-parking; Queuing experience that allows for social distancing; Limited contact with front doors and sanitization of room keys before and after use; Limited contact check-in and -out process
Amenities & Recreation
High-touch equipment will be disinfected after each session; we will provide multiple options to planners to assist in virtual content for attendees not on-site
Response & Protocols
Enact safety protocols specific to COVID-19; Coordinate medical assistance requests or self-isolation needs; Deep cleaning of all known points of contact and re-cleaning of impacted common and high-traffic areas; Assist health professionals with contact tracing
Traffic Flow
High-traffic areas will be designated as one-way passages to include wider aisles, where practical; Informational signage throughout all locations to communicate information such as recommendations, health alerts and guidelines from the CDC
Meeting & Event Space
Spaces will be modified to allow for limited touch and proper social distancing; Updated seating capacities and room sets; Additional sanitation stations
Guest Rooms
Enhanced cleaning and disinfecting of guest rooms and high-touch items; Single-use amenities provided in each guest room; Requested items will be delivered in a contactless manner