(800) 821-2801 events@wondervalley.com

6450 Elwood Road

Sanger, CA 93657

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(800) 821-2801

Safety

Hospitality, at its core, is an industry of people taking care of people. As such, the safety of our guests and employees has always been, and continues to be, our top priority. Now, as we work to acclimate to our nation’s ever- changing atmosphere, we want to ensure travelers that Wonder Valley Ranch Resort will be cleaner and safer than ever before when they are ready to resume traveling once again.

To elevate our protocols to meet the new health and safety challenges and expectations presented by COVID-19, Wonder Valley Ranch Resort will base our protocols after the Safe Stay Initiative put out by the American Hotel and Lodging Association. This initiative is focused on enhanced hotel cleaning practices, social interactions, and workplace protocols.

Wonder Valley Ranch Resort has always had demanding criteria for cleaning and safety. With these enhanced standards we hope to increase consumer confidence by adding more transparency into what we practice and take our cleaning levels to an even higher level of care in accordance with guidance issued by public health authorities, including the Centers for Disease Control and Prevention.

We look forward to the day when customers are confident to travel freely and when that happens, we will be ready to safely welcome everyone back. Below is a brief description of the many ways we have enhanced our efforts to keep our guests and employees safe.

Associates

Daily health screenings; Frequent sanitization of all associate common areas; Thorough training on proper hygiene and best practices; Personal Protective Equipment (PPE) worn when physical distancing not applicable

Cleanliness

Increased frequency of sanitization with EPA-certified cleansers that are CDC-compliant; Additional guest sanitization stations in public areas; Increased cleaning of HVAC systems and replacement of air filters

Physical Distancing

Signage and distance indicators will be used throughout the resort in high-traffic areas to allow for and encourage proper social distancing

Banquet Food & Beverage

Attendant-only served buffets or plated meals, receptions and coffee stations; Single-use, individually sealed food and cutlery items, where applicable. All cleaning and disinfecting measures follow CDC and EPA guidelines; Kitchens will be deep cleaned and sanitized at a higher frequency including the cleaning of food prep stations after each use; All dining tables, chairs and common furniture will be disinfected after each guest use

Audiovisual

High-touch equipment will be disinfected after each session; we will provide multiple options to planners to assist in virtual content for attendees not on-site

Arrival Experience

Self-parking; Queuing experience that allows for social distancing; Limited contact with front doors and sanitization of room keys before and after use; Limited contact check-in and -out process

Amenities & Recreation

High-touch equipment will be disinfected after each session; Facilitated Activities will be offered for guests to participate in family units to allow for proper social distancing; we will provide multiple options to planners to assist in virtual content for attendees not on-site

Response & Protocols

Enact safety protocols specific to COVID-19; Coordinate medical assistance requests or self-isolation needs; Deep cleaning of all known points of contact and re-cleaning of impacted common and high-traffic areas; Assist health professionals with contact tracing

Traffic Flow

High-traffic areas will be designated as one-way passages to include wider aisles, where practical; Informational signage throughout all locations to communicate information such as recommendations, health alerts and guidelines from the CDC

Meeting & Event Space

Spaces will be modified to allow for limited touch and proper social distancing; Updated seating capacities and room sets; Additional sanitation stations

Guest Rooms

Enhanced cleaning and disinfecting of guest rooms and high-touch items; Single-use amenities provided in each guest room; Requested items will be delivered in a contactless manner; Daily Maid Service has been suspended to reduce traffic from entering your room after it has been sanitized

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